Frequently Asked Questions

Lilya Fashion is based in the United Arab Emirates and operates under Lilya Lam Fashion Designing.

Yes. We deliver across the United Arab Emirates. Delivery times may vary depending on location, order volume and season.

Yes. We offer international shipping to selected destinations. Shipping charges and delivery times vary depending on the destination and courier service.

Standard delivery is generally estimated at 7–14 business days. Processing and delivery may take longer during high seasons, promotional periods and special releases.

Orders may require up to 10 business days for processing, excluding weekends and public holidays. Customized pieces may require additional time.

Once your order has entered processing, cancellation may no longer be possible. Please contact us as soon as possible if you need assistance.

If there is an issue with your abaya, please contact us within 3–7 days of receiving your order. The item must be unworn, unused, unwashed and in its original condition.

We do not offer refunds for change of mind, incorrect size selection or incorrect measurements provided by the customer. Customized, altered, personalized and made-to-measure abayas are not eligible for refunds.

If an abaya is made with incorrect measurements due to an error on our side, we will arrange the necessary adjustment and cover the applicable shipping costs.

We may be able to adjust the abaya where possible. Any applicable alteration, return shipping and reshipping costs will be the responsibility of the customer.

Yes. Custom sizing may be available for selected abayas. If your measurements do not match our standard size guide, please provide the required measurements when ordering or contact us for assistance.

Please refer to the size guide on the product page. Abaya sizing may depend on length, chest measurement, sleeve length and the individual design. If you are unsure, contact our team before placing your order.

Unless otherwise stated on the product page or size guide, our abaya measurements are provided in inches.

We make every reasonable effort to display our products accurately. Slight color differences may occur because of lighting, photography, screen settings, fabric texture or production variations.

The design, style and overall appearance will reflect the product shown. Minor variations may occur because of fabric characteristics or handcrafted details.

Not necessarily. Limited pieces, seasonal collections and sale items may not be restocked once sold out.

The LAM Collection by Lilya is designed around refined everyday modest wear, combining comfort, durability and understated elegance.

To preserve the quality and finish of your abaya, we recommend gentle hand washing or professional dry cleaning. Use cold water and mild detergent, avoid bleach and tumble drying, and steam or iron on a low setting when needed.

Care requirements depend on the fabric and design. For the best long-term result, we recommend gentle hand washing or professional dry cleaning unless product-specific instructions state otherwise.

Yes. We recommend steaming or using a low heat setting. Avoid applying direct high heat to delicate fabrics or embellishments.

Available payment methods are displayed during checkout and may vary depending on your location and the payment services available on our website.

Yes. Unless otherwise stated, prices are displayed in United Arab Emirates Dirhams (AED).

Yes. You can contact us on WhatsApp for assistance with products, sizing and existing orders.

WhatsApp: +971 50 857 3255

Where tracking is available, shipment details will be provided after your order has been dispatched. Please use the courier tracking information for the latest delivery updates.

Courier delays, customs procedures, high-volume periods and circumstances outside our control may affect delivery times. Contact us if you require assistance with a significantly delayed shipment.

Please contact us as soon as possible and provide clear photos or videos of the parcel and affected item so we can review the issue and assist with the appropriate next steps.

Availability depends on the collection and design. Some items may be restocked while limited or seasonal pieces may not return. Contact us if you would like to enquire about a specific design.