ليليا فاشن
Frequently Asked Questions
Find answers to the most common questions about our abayas, sizing, orders, delivery, exchanges and care.
Lilya Fashion is based in the United Arab Emirates
and operates under Lilya Lam Fashion Designing.
Yes. We deliver across the United Arab Emirates.
Delivery times may vary depending on location,
order volume and season.
Yes. We offer international shipping to selected
destinations. Shipping charges and delivery times
vary depending on the destination and courier service.
Standard delivery is generally estimated at
7–14 business days. Processing and delivery may
take longer during high seasons, promotional
periods and special releases.
Orders may require up to 10 business days for
processing, excluding weekends and public holidays.
Customized pieces may require additional time.
Once your order has entered processing, cancellation
may no longer be possible. Please contact us as soon
as possible if you need assistance.
If there is an issue with your abaya, please contact
us within 3–7 days of receiving your order.
The item must be unworn, unused, unwashed and in its
original condition.
We do not offer refunds for change of mind,
incorrect size selection or incorrect measurements
provided by the customer.
Customized, altered, personalized and made-to-measure
abayas are not eligible for refunds.
If an abaya is made with incorrect measurements due
to an error on our side, we will arrange the necessary
adjustment and cover the applicable shipping costs.
We may be able to adjust the abaya where possible.
Any applicable alteration, return shipping and
reshipping costs will be the responsibility of
the customer.
Yes. Custom sizing may be available for selected
abayas. If your measurements do not match our
standard size guide, please provide the required
measurements when ordering or contact us for assistance.
Please refer to the size guide on the product page.
Abaya sizing may depend on length, chest measurement,
sleeve length and the individual design. If you are
unsure, contact our team before placing your order.
Unless otherwise stated on the product page or
size guide, our abaya measurements are provided
in inches.
We make every reasonable effort to display our
products accurately. Slight color differences may
occur because of lighting, photography, screen
settings, fabric texture or production variations.
The design, style and overall appearance will reflect
the product shown. Minor variations may occur because
of fabric characteristics or handcrafted details.
Not necessarily. Limited pieces, seasonal collections
and sale items may not be restocked once sold out.
The LAM Collection by Lilya is designed around refined
everyday modest wear, combining comfort, durability
and understated elegance.
To preserve the quality and finish of your abaya,
we recommend gentle hand washing or professional
dry cleaning. Use cold water and mild detergent,
avoid bleach and tumble drying, and steam or iron
on a low setting when needed.
Care requirements depend on the fabric and design.
For the best long-term result, we recommend gentle
hand washing or professional dry cleaning unless
product-specific instructions state otherwise.
Yes. We recommend steaming or using a low heat
setting. Avoid applying direct high heat to delicate
fabrics or embellishments.
Available payment methods are displayed during
checkout and may vary depending on your location
and the payment services available on our website.
Yes. Unless otherwise stated, prices are displayed
in United Arab Emirates Dirhams (AED).
Yes. You can contact us on WhatsApp for assistance
with products, sizing and existing orders.
Email: lilya_fashion_@hotmail.com
WhatsApp: +971 50 857 3255
Instagram: @lilya_fashion_
Location: United Arab Emirates
Where tracking is available, shipment details will
be provided after your order has been dispatched.
Please use the courier tracking information for the
latest delivery updates.
Courier delays, customs procedures, high-volume
periods and circumstances outside our control may
affect delivery times. Contact us if you require
assistance with a significantly delayed shipment.
Please contact us as soon as possible and provide
clear photos or videos of the parcel and affected
item so we can review the issue and assist with the
appropriate next steps.
Availability depends on the collection and design.
Some items may be restocked while limited or seasonal
pieces may not return. Contact us if you would like
to enquire about a specific design.
