Refund and Exchange Policy

This Refund and Exchange Policy applies to Lilya Lam Fashion Designing.

1. Eligibility for Exchange or Adjustment

If there is an issue with your abaya, please contact us within 3 to 7 days of receiving your order.

The item must be new, unworn, unused, and in its original condition.

2. Incorrect Measurements by Lilya Fashion

If the measurements of your abaya are incorrect due to an error made by Lilya Fashion, we will arrange the necessary adjustment and cover the applicable shipping costs.

3. Incorrect Measurements Provided by the Customer

If the measurements provided by the customer are incorrect, we may be able to adjust the abaya where possible.

Any alteration and shipping costs associated with returning and resending the item will be the responsibility of the customer.

4. Customized Abayas

Customized, made-to-measure, altered, or personalized abayas are not eligible for refunds.

Where possible, we may assist with adjustments depending on the nature of the issue.

5. Refunds

We do not offer refunds for change of mind, incorrect size selection, or measurement errors provided by the customer.

If an item arrives with a manufacturing defect or does not match the order placed, please contact us within the stated period so we can review the issue and provide an appropriate solution.

6. Condition of Returned Items

Any item approved for return or adjustment must be unworn, unused, unwashed, and free from perfume, makeup, stains, or damage.

Items should be returned in their original condition and packaging where possible.

7. Contact Us

For any questions regarding an exchange, adjustment, or order issue, please contact us:

Email: info@lilyafashion.com
Contact Page: https://lilyafashion.com/contact-us/
Location: United Arab Emirates