Terms and Conditions
Last updated: January 17, 2026
Welcome to Lilya Lam Fashion Designing (“Lilya Fashion”, “we”, “us”, or “our”), based in Ajman, United Arab Emirates.
These Terms and Conditions govern your use of our website, your access to our services, and any purchases made through Lilya Fashion.
By accessing our website or placing an order, you agree to these Terms and Conditions.
1. Eligibility
By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
2. Products and Services
Lilya Fashion offers ready-to-wear, customized, and made-to-measure abayas and related fashion products.
We make every reasonable effort to present product images, colors, fabrics, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, fabric characteristics, or the handcrafted nature of certain designs.
Such minor variations do not necessarily constitute a product defect.
3. Orders and Availability
All orders are subject to acceptance, product availability, and successful payment.
We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of pricing errors, suspected fraud, product unavailability, or incorrect information.
Once an order has entered processing, it may no longer be possible to cancel it.
4. Prices and Payments
Prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.
Full payment is generally required at checkout unless another payment method or arrangement is expressly offered on the website.
Any applicable shipping fees or other charges will be displayed during checkout where applicable.
5. Customized and Made-to-Measure Orders
Customers are responsible for ensuring that any measurements, customization details, colors, styles, or other specifications submitted with an order are accurate.
Customized, personalized, altered, and made-to-measure products may be subject to different return, exchange, and cancellation conditions than standard products.
6. Processing and Delivery
Order preparation and delivery times depend on the product, destination, availability, and order volume.
During high seasons, promotional periods, or special collections, processing and delivery may take longer than usual.
Delivery estimates are not guaranteed delivery dates.
Once an order is handed to the courier or shipping provider, delivery may also be affected by circumstances outside our reasonable control.
Please review our full Delivery Policy for further information:
https://lilyafashion.com/delivery-policy
7. Returns, Exchanges and Refunds
Returns, exchanges, alterations, and refunds are subject to our Refund and Exchange Policy.
Customers must contact us within the applicable notification period where an item has a manufacturing defect, measurement issue, or does not match the order placed.
Customized or made-to-measure products may not be eligible for refunds.
Please review our full Refund and Exchange Policy:
https://lilyafashion.com/refund_returns/
8. Customer Measurements and Alterations
If an item is produced incorrectly due to an error made by Lilya Fashion, we will review the matter and arrange an appropriate solution.
If incorrect measurements or specifications were provided by the customer, we may offer alterations where reasonably possible. Any applicable alteration, return shipping, or reshipping costs may be the customer’s responsibility.
9. Damaged or Lost Shipments
Once an order has been transferred to a shipping provider, loss, delay, or damage may be subject to the shipping provider’s terms and claims procedures.
If your shipment arrives damaged or appears to have been lost during transportation, please contact us so we can assist where reasonably possible.
10. Intellectual Property
All website content, including photographs, product designs, graphics, logos, branding, text, videos, and other materials, belongs to Lilya Fashion or its respective rights holders.
Content may not be copied, reproduced, modified, distributed, published, or commercially used without prior written authorization.
11. Website Use
You agree not to:
Use the website for unlawful or fraudulent purposes
Attempt unauthorized access to the website, accounts, servers, or systems
Introduce viruses, malicious software, or harmful code
Interfere with the operation or security of the website
Copy or misuse protected Lilya Fashion content
Provide false or misleading information when placing an order
12. Product Care
Customers are responsible for following appropriate care instructions for their garments.
Damage caused by improper washing, ironing, storage, alteration, misuse, or failure to follow recommended care instructions is not considered a manufacturing defect.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy:
https://lilyafashion.com/privacy-policy/
14. Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping companies, social media platforms, and other external services.
Lilya Fashion is not responsible for the availability, content, security, or independent practices of third-party websites or service providers.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Lilya Fashion will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms and Conditions excludes or limits any rights or liability that cannot legally be excluded under applicable law.
16. Force Majeure
Lilya Fashion will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including severe weather, transportation disruption, government restrictions, customs delays, public emergencies, labour disruptions, or similar events.
17. Governing Law
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
Any disputes will be handled in accordance with applicable UAE laws and the jurisdiction of the competent courts.
18. Changes to These Terms
We may amend these Terms and Conditions from time to time.
Updated Terms and Conditions will become effective when published on our website unless otherwise stated.
19. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Email: lilya_fashion_@hotmail.com
Contact Page: https://lilyafashion.com/contact-us/
Location: United Arab Emirates
